REFUND POLICY

Cancellation & Changes

If you need to change the details of your order or cancel it, please leave us a message on the Contact page, as far in advance as possible.
Orders may be canceled within 48 hours of purchase if they have not yet entered production.
Once baking begins, cancellation is no longer possible, our cookies move fast.

No Returns: All products are baked to order, and we do not accept returns.
Refunds, or replacement orders will be issued only if you receive the wrong product or if the product is of unsatisfactory quality.
If an order arrives damaged, incomplete, or not as described, please leave us a message on the Contact page within 24 hours of delivery. Curly Baker Canada will not be held responsible for complaints made after this period. Include your order number and a photo, and we’ll review the issue promptly. When appropriate, we’ll offer a replacement or refund at our discretion. Refunds are processed to the original payment method within 5–7 business days.

We want every customer to feel the joy of a perfectly baked conquest. Because our products are perishable, we cannot accept returns, but we always stand behind our craftsmanship.
We take care to list ingredients and common allergens on each product page. Customers are responsible for reviewing this information prior to purchase.
We bake with integrity and a bit of Viking pride. If something goes wrong, we’ll make it right — the Curly Baker Canada way.